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Custom AI software, built around how you work.

Customer service chatbots, agents that get work done, dashboards, internal tools and beautiful websites. Designed, built and maintained by us.

Discuss your projectSee what we build

What we build

From a chatbot on your website to software that runs a whole process. Often it is a combination.

Chatbots for customer service

Your customers get an answer straight away, day and night, from your own information. When a question needs a person, the chatbot hands it over.

  • Answers from your website, FAQ, documents and product information
  • Looks up orders, appointments and account details in your systems
  • Passes the conversation to your team, with everything already said
  • Shows what customers ask most, so you can fix the cause

A good fit when the same questions keep your team busy.

Customer service chatExample

Hi, my order has not arrived yet. Can you check?

Of course. What is your order number?

48213

Order 48213 left the warehouse yesterday and arrives tomorrow before 17:00.

Checked in the order system

Can I still change the address?

That needs a colleague. I have passed this on, with our whole conversation.

Handed over to your team

Agents that actually do things

Not another chat window. An agent carries out a task from start to finish in your own systems, and only comes to you when it should.

  • Works through tasks with many steps, on its own
  • Uses your tools: email, CRM, accounting, spreadsheets and APIs
  • Asks a person for approval when the stakes are high
  • Logs every step, so you can check what it did and why

A good fit when work follows clear rules but takes many clicks across systems.

Task: process this week's invoicesExample
  1. Read 12 new invoices from the inbox
  2. Match them to purchase orders: 11 match
  3. Book the 11 matches in the accounting system
  4. One amount differs: asked finance to approve
  5. Approved and booked
  6. Sent the summary to the team

Every step is logged, so you can see what the agent did and why.

Dashboards that show what matters

All the numbers you now collect from different systems, in one clear place, and always up to date.

  • Live data from your own systems, without manual exports
  • Built around the decisions you make, not around every available number
  • Ask questions about your data in plain language
  • Get a message when a number moves in the wrong direction

A good fit when reporting takes hours and the numbers are already old.

Customer service overviewExample
128
Open tickets
64%
Answered by the assistant
2 min
Average first reply

Tickets solved per week

Week 1: 126
Week 2: 144
Week 3: 135
Week 4: 159
Week 5: 174
Week 6: 165
Week 7: 189
Week 8: 180
Week 9: 204
Week 10: 216
Week 11: 210
Week 12: 234
Week 1Week 12

Custom software for internal processes

Software that follows how your organization really works, and replaces the spreadsheets, email threads and manual handovers.

  • Built around your own steps, roles and rules
  • AI reads documents, fills in forms and checks the data
  • Approvals and permissions in the right places
  • Connected to the systems you already use

A good fit when standard software almost fits, and your team fills the gap by hand.

Customer onboardingExample
  1. New customer form receivedAutomatic
  2. Documents read and data checkedAI
  3. Manager approvesPerson
  4. Accounts created, customer welcomedAutomatic

Seriously beautiful websites

Design, animation and code made for your company, not picked from a template. You are looking at one right now.

  • A custom design that fits your brand
  • Animation that tells your story instead of getting in the way
  • Fast, built for mobile and ready for search engines
  • AI features such as a chatbot, when they add something

A good fit when your website should be as good as what you actually do.

your-company.nl

Made for your company.

Get in touch

Whatever we build, this comes with it

Design
Interfaces your people and customers understand without a manual.
Engineering
Software that is built to be changed, not only to be demoed.
Integrations
Connections with the systems you already use, such as your CRM, helpdesk and accounting.
Model choice
The model that fits the task, your budget and your data, including open models hosted in the Netherlands.
Security and testing
We check how it behaves with real input and where it could go wrong, before your users find out.
Maintenance
We keep it running and improve it after launch.

How a build goes up

You talk directly with the people doing the work, floor by floor.

  1. Agree on a clear scope

    What gets built, what stays out and what done looks like, written down before the work starts.

  2. Ship a working version early

    You see it running early and test it with real users, while changes are still cheap.

  3. Make it hold up

    Integration with your systems, testing, security and the unglamorous work that makes software reliable.

  4. Keep it running

    Launch is not the end of the work. We maintain what we build and keep improving it.

We run what we build.

ClassBuddy1,500+chat sessions in a one-week school pilot, on AI buddies built for primary school children.La Casa RanyaLiveand open for bookings. We built the platform and run it, with AI drafting the listing summaries.

Questions we get

What does a project cost?

That depends on the scope. In the first conversation we look at what you need, and then tell you what we think it takes.

How quickly will we see something?

Early. We ship a working version as soon as we can, so you can test it with real users while changes are still cheap.

Can it work with our existing systems?

Usually, yes. We connect to the tools you already use through their APIs or exports. If a system makes that hard, we tell you up front.

Which AI models do you use?

Whichever fits the task, your budget and your requirements. That can be an open model on our own infrastructure in the Netherlands, or another provider.

Will a chatbot or agent make mistakes?

AI can get things wrong, so we design for it: answers come from your own information, people approve what matters and every step can be checked.

Do you also build websites without AI?

Yes. A beautiful, fast website is a project in its own right, and AI can always be added later.

The neighbours can help too

AI ConsultingNot sure what to build yet? Start with the decision.AI InferenceRun open models on infrastructure in the Netherlands.AI CybersecurityHave experts pentest your systems before someone else tries.

What should we build for you?

Discuss your projectinfo@oxvillage.nl